Shipment

No – with us, shipping is free worldwide . Whether you're ordering within Germany or internationally, we cover the shipping costs for you. Our goal is to ensure your order reaches you quickly, easily, and safely – with no hidden fees or additional costs.

Within Germany, shipping is usually handled by DHL or by Express Value Courier . For international deliveries, we use trusted partners such as DHL or FedEx .

Which shipping method is chosen in each individual case depends on various factors – including the item , the purchase price , and your location . Of course, after completing your order and payment, you will receive all relevant details as well as shipment tracking so you can keep track of your delivery at all times.

Yes, of course, every order is fully insured . In the extremely rare event that a shipment is lost or damaged, we will handle all the necessary processing and communication with the shipping provider for you. So you can always be assured that your purchase is optimally protected with us.

We will carefully and securely package your order to ensure it arrives undamaged. We use sturdy packaging materials to ensure optimal protection during transport.

For reasons of discretion, the package does not contain any logos or indications of the contents , so that unauthorized persons cannot see what is inside.

We include the invoice with your delivery as standard. If you would like the invoice sent to a different address or exclusively by email , please let us know – we'll be happy to accommodate your needs.

All shipments are of course traceable .

• Within Germany : With our value courier express, delivery usually takes place within one working day after receipt of payment.
  
• International deliveries : Delivery times are usually 5 to 7 working days from the date of your payment instruction.
  

Delivery is also possible on Saturdays , but not on Sundays or public holidays.
Please note that we have no influence on possible delays on the part of our shipping partners (DHL or FedEx) .

Yes – if you need your jewelry particularly quickly or would like it delivered by a specific date , please contact us directly. Together, we'll find the right solution and coordinate the details with you individually.

We cover worldwide shipping costs for you. Please note, however, that deliveries to countries outside the European Union may incur additional costs such as customs duties, taxes, or other charges . These are levied by the relevant authorities in your home country and are beyond our control.

Such fees must be borne by you as the recipient to ensure proper delivery. Please understand that we cannot provide definitive information on individual costs, as these vary by country.

Yes, of course, you can also pick up your order directly from our store in Berlin . Please contact us in advance by phone to arrange a pickup time . This way, we can ensure that your piece of jewelry or watch is ready and we can organize everything smoothly for you.

Your satisfaction is our top priority. Therefore, all our watches, jewelry, etc., are carefully inspected, described, and photographed before sale.

Should you not be completely satisfied, we will work together to find a suitable solution. Regardless, you have the right to return your order within 14 days of receipt . In this case, we will, of course, refund the full purchase price .

Please note: Jewelry that has been made at your express request or customized , such as rings that have been resized, cannot be returned.

To return an item, simply contact us by phone or email. We will coordinate the process with you and ensure a hassle-free transaction . The buyer is responsible for return shipping costs.